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Paraphrasing what a speaker has just said interferes with your ability to listen effectively.

A) True
B) False

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We do our worst listening when:


A) the speaker is a stranger.
B) we are in a highly charged emotional situation.
C) the speaker is someone we know.
D) the speaker uses slides to communicate.

E) C) and D)
F) B) and D)

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Which of the following would you practice if you wanted to be a good listener?


A) Decide that you disagree to something that the speaker says the moment you hear it.
B) Lower your eyebrows.
C) Try to think about what the speaker is going to say next.
D) Try to tune out noise.

E) All of the above
F) A) and B)

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How can one avoid listening errors caused by focusing solely on facts?

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You can learn to avoid listening errors ...

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Active listening is of less importance in the digital world.

A) True
B) False

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