Question 1

According to Peter G. Keen, a former MIT professor, which of the following is a benefit of a decision support system (DSS) ?

Accepted Answer

A)   Easy assessment of costs and benefits
B)   Ability to cause improvements
C)   Focus on efficiency rather than effectiveness
D)   Fast response to unexpected situationsE) C) and D)
F) A) and C)

Question 2

Identify a true statement about a Web-based group support system (GSS) .

Accepted Answer

A)   It can transfer data without any speed limitation.
B)   It transmits data with high network security.
C)   It retains the quality of media across the network.
D)   It can be used on any operating system.E) B) and D)
F) B) and C) D

Question 3

The__________feature of a decision support system (DSS)  pinpoints the region that generated the highest total sales.

Accepted Answer

A)   goal seeking analysis
B)   sensitivity analysis
C)   what-if analysis
D)   exception reporting analysis
E)   SelectF) C) and D)
G) All of the above

Question 4

Executive information systems (EISs) are used for reporting exceptions.

Accepted Answer

A) True 
 B)False  True

Question 5

Unstructured decisions are often used in computer configuration.

Accepted Answer

A) True 
 B)False

Question 6

In the context of the roles in the decision support system (DSS)  environment, which of the following questions does a managerial designer address?

Accepted Answer

A)   What should the balance between aggregated and disaggregated data be?
B)   What are the operations of the model?
C)   What type of file structure should be used?
D)   What are the assumptions required to create and use a model?E) A) and B)
F) All of the above

Question 7

Identify a true statement about decision support systems (DSSs) .

Accepted Answer

A)   DSSs facilitate improvements but do not necessarily cause them.
B)   DSSs focus on efficiency rather than effectiveness.
C)   DSSs take more time than conventional decision-making processes.
D)   DSSs generate generic solutions and do not provide one-of-a-kind solutions.E) A) and B)
F) A) and C)

Question 8

Effective design and implementation of an executive information system (EIS) requires top management support and user involvement.

Accepted Answer

A) True 
 B)False  True

Question 9

In the intelligence phase of the decision-making process, a decision maker defines criteria and generates alternatives to meet the criteria.

Accepted Answer

A) True 
 B)False

Question 10

__________is a feature of electronic meeting systems that combines the advantages of video teleconferencing and real-time computer conferencing.

Accepted Answer

A)   Virtual teleconferencing
B)   Voice conferencing
C)   Mobile teleconferencing
D)   Desktop conferencing
E)   SelectF) B) and C)
G) B) and D)

Question 11

Which of the following geographic objects of a geographic information system (GIS)  is most likely used to show a street or a river?

Accepted Answer

A)   Points
B)   Lines
C)   Areas
D)   RegionsE) B) and C)
F) A) and B)

Question 12

In the decision support system (DSS)  environment, the _____ focuses on how a DSS is implemented and usually addresses questions about data storage, user access, response time, and security measures.

Accepted Answer

A)   managerial designer
B)   technical designer
C)   model builder
D)   userE) None of the above
F) A) and B)

Question 13

_____ can be automated because a well-defined standard operating procedure exists for these types of decisions.

Accepted Answer

A)   Structured decisions
B)   Semistructured decisions
C)   Unstructured decisions
D)   Pseudostructured decisionsE) None of the above
F) A) and D)

Question 14

A(n) __________is a system that performs tasks similar to a database management system (DBMS) .

Accepted Answer

A)   decision support system
B)   model base management system
C)   electronic meeting system
D)   geographic information system
E)   SelectF) A) and E)
G) B) and D)

Question 15

A geographic information system (GIS) can integrate maps and database data with queries.

Accepted Answer

A) True 
 B)False

Question 16

In a typical organization,__________are often used in capital acquisition analysis.

Accepted Answer

A)   structured decisions
B)   semistructured decisions
C)   unstructured decisions
D)   pseudostructured decisions
E)   SelectF) A) and E)
G) B) and E)

Question 17

Which of the following geographic objects of a geographic information system (GIS)  is most likely used to show a particular zip code or a large tourist attraction?

Accepted Answer

A)   Points
B)   Lines
C)   Areas
D)   IntersectionsE) A) and B)
F) A) and C)

Question 18

In _____, a geographic information system (GIS)  is used to make the best use of personnel and equipment while dealing with a tight budget and maintaining crime statistics.

Accepted Answer

A)   government
B)   logistics
C)   marketing operations
D)   real estate businessesE) A) and D)
F) A) and C)

Question 19

Identify a true statement about unstructured decisions.

Accepted Answer

A)   They are heavily influenced by the decision maker's intuitions.
B)   They involve programmable tasks.
C)   They have a standard operating procedure.
D)   They are well supported by information technology.E) C) and D)
F) A) and D)

Question 20

__________is software that helps a team of decision makers work with the same application, regardless of their locations.

Accepted Answer

A)   Dataware
B)   Infoware
C)   Groupware
D)   Firmware
E)   SelectF) All of the above
G) C) and E)

Exam 12: Management Support Systems

According to Peter G. Keen, a former MIT professor, which of the following is a benefit of a decision support system (DSS) ?

Correct AnswerverifiedShow Answer

Identify a true statement about a Web-based group support system (GSS) .

Correct AnswerverifiedD

The__________feature of a decision support system (DSS) pinpoints the region that generated the highest total sales.

Correct AnswerverifiedShow Answer

Executive information systems (EISs) are used for reporting exceptions.

Correct AnswerverifiedTrue

Unstructured decisions are often used in computer configuration.

Correct AnswerverifiedShow Answer

In the context of the roles in the decision support system (DSS) environment, which of the following questions does a managerial designer address?

Correct AnswerverifiedShow Answer

Identify a true statement about decision support systems (DSSs) .

Correct AnswerverifiedShow Answer

Effective design and implementation of an executive information system (EIS) requires top management support and user involvement.

Correct AnswerverifiedTrue

In the intelligence phase of the decision-making process, a decision maker defines criteria and generates alternatives to meet the criteria.

Correct AnswerverifiedShow Answer

__________is a feature of electronic meeting systems that combines the advantages of video teleconferencing and real-time computer conferencing.

Correct AnswerverifiedShow Answer

Which of the following geographic objects of a geographic information system (GIS) is most likely used to show a street or a river?

Correct AnswerverifiedShow Answer

In the decision support system (DSS) environment, the _____ focuses on how a DSS is implemented and usually addresses questions about data storage, user access, response time, and security measures.

Correct AnswerverifiedShow Answer

_____ can be automated because a well-defined standard operating procedure exists for these types of decisions.

Correct AnswerverifiedShow Answer

A(n) __________is a system that performs tasks similar to a database management system (DBMS) .

Correct AnswerverifiedShow Answer

A geographic information system (GIS) can integrate maps and database data with queries.

Correct AnswerverifiedShow Answer

In a typical organization,__________are often used in capital acquisition analysis.

Correct AnswerverifiedShow Answer

Which of the following geographic objects of a geographic information system (GIS) is most likely used to show a particular zip code or a large tourist attraction?

Correct AnswerverifiedShow Answer

In _____, a geographic information system (GIS) is used to make the best use of personnel and equipment while dealing with a tight budget and maintaining crime statistics.

Correct AnswerverifiedShow Answer

Identify a true statement about unstructured decisions.

Correct AnswerverifiedShow Answer

__________is software that helps a team of decision makers work with the same application, regardless of their locations.

Correct AnswerverifiedShow Answer

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