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Exam 9: Writing E-Mails, Memos, and Letters

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Question 31

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With regard to using memos or e-mails for business communication, writers should use the indirect approach when they are:

A) asking for information.
B) communicating messages that contain bad news.
C) sending reminders about deadlines and important meetings.
D) telling readers about an accompanying message.

E) All of the above
F) A) and C)

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Question 32

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Personal-business letters generally are not typed on letterhead stationery; instead, plain paper is used.

A) True
B) False

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Question 33

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When writing a response that acknowledges a customer's request and tells the potential customer who is taking care of the request, the writer should place a copy of the response in a reminder file or a(n) _____ file.

When writing to an individual whose name and gender you do not know, use a general salutation, such asLadies and Gentlemen.

Discuss the different types of business letter formats.

_____is sending unsolicited e-mail, particularly advertisements, to others. It is the electronic version of junk mail.

What are the advantages of memos?

Which of the following memo-writing practices will make a memo ineffective?

Adrian is the human resource manager at a software company. She has received an e-mail from a recent college graduate applying for the software development job that was advertised on the company's website. However, Adrian feels that the applicant's educational background does not suit the job description. Which of the following statements will be most effective in saying no to the job applicant in a reply?

Describe the guidelines for answering customers' written requests.

Messages written to recipients who have little interest in receiving them should use a direct approach.

When using the persuasive approach to write a sales letter for a new product, you should begin by:

Most business letters are prepared on letterhead stationery and sent to people outside the organization. Memos are written to people inside the organization.

When replying to a request letter, one way to make sure that your responses are complete is to underline the specific points in the request letter.