Question 1

Which is a way to resolve conflicts using alternative dispute resolution?

Accepted Answer

A)   Negotiation
B)   Mediation
C)   Arbitration
D)   All of the aboveE) B) and C)
F) All of the above

Question 2

Which is not an advantage of alternative dispute resolution?

Accepted Answer

A)   It is less expensive.
B)   It involves less publicity.
C)   No attorneys are allowed.
D)   There are no long court delays.E) B) and D)
F) A) and D)

Question 3

Mediation allows participants to discuss conflicts, with expectations of confidentiality, in which type of environment?

Accepted Answer

A)   Sterile
B)   Threatening
C)   Nonthreatening
D)   BusyE) A) and B)
F) A) and C)

Question 4

Which is not an example of disruptive behavior?

Accepted Answer

A)   Profane language
B)   Sexual comment
C)   Compliment to a patient
D)   Throwing a chartE) B) and C)
F) All of the above

Question 5

Personal conduct, whether verbal or physical, that affects patient care negatively is called:

Accepted Answer

A)   competing.
B)   negative conflict.
C)   disruptive behavior.
D)   nonaccommodating.E) A) and B)
F) None of the above

Exam 11: Conflict Management

Which is not an example of disruptive behavior?

Correct Answer
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Personal conduct, whether verbal or physical, that affects patient care negatively is called:

Correct Answer
verified

Which is a way to resolve conflicts using alternative dispute resolution?

Correct Answer
verified

Mediation allows participants to discuss conflicts, with expectations of confidentiality, in which type of environment?

Correct Answer
verified

Which is not an advantage of alternative dispute resolution?

Correct Answer
verified

Exam 11: Conflict Management

Which is not an example of disruptive behavior?

Correct AnswerverifiedShow Answer

Personal conduct, whether verbal or physical, that affects patient care negatively is called:

Correct AnswerverifiedShow Answer

Which is a way to resolve conflicts using alternative dispute resolution?

Correct AnswerverifiedShow Answer

Mediation allows participants to discuss conflicts, with expectations of confidentiality, in which type of environment?

Correct AnswerverifiedShow Answer

Which is not an advantage of alternative dispute resolution?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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