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In order to ensure a positive brand image is developed through a company-sponsored blog, it is important to monitor and filter out negative comments made by customers.

A) True
B) False

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In interactive marketing, software can be used to analyze an individual's web activity and then customize marketing communications and offers.

A) True
B) False

Correct Answer

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Brand spiraling involves using:


A) various online advertising techniques to develop a brand.
B) interactive marketing methods to build Web traffic.
C) traditional media to promote and attract customers to a website.
D) viral and permission marketing coupled with database technologies.

E) A) and B)
F) A) and C)

Correct Answer

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C

An email campaign works most effectively when:


A) consumers perceive it as "acceptable" spam.
B) messages resemble the information on the company's website and in company advertisements.
C) it targets infrequent purchasers.
D) it contains customer-generated reviews.

E) B) and C)
F) A) and D)

Correct Answer

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What consumer concerns influence e-commerce online purchasing?

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Privacy and security are concerns consum...

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Marketing on cell phones and smartphones is which type of marketing?


A) Passive
B) Active
C) Mobile
D) Customer-driven

E) None of the above
F) A) and C)

Correct Answer

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Using real-time location data to deliver advertising messages based on a person's proximity to a retailer's location is:


A) audience targeting.
B) geo-aware advertising.
C) geo-fencing.
D) geo-targeting by DMA.

E) B) and C)
F) All of the above

Correct Answer

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Brand spiraling is the practice of using interactive media to promote and attract consumers to an online website.

A) True
B) False

Correct Answer

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A value-added incentive should be designed to inspire a short-term purchase rather than trying to influence long-term buying habits.

A) True
B) False

Correct Answer

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Using the internet to promote and attract consumers to a particular website is brand spiraling.

A) True
B) False

Correct Answer

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One method of search advertising is through paid search insertion ads that appear on the computer screen when certain products or information is sought through typing in key search words.

A) True
B) False

Correct Answer

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Web 2.0 transformed traditional retailing by creating engagement between companies and customers.

A) True
B) False

Correct Answer

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The online interactive tactic used most frequently by brands is:


A) banner ads.
B) email marketing.
C) online promotions.
D) social media.

E) A) and B)
F) A) and D)

Correct Answer

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Web 4.0 was the first to:


A) deliver static content to internet users.
B) add more socially-based sites such as Facebook.
C) include cloud operations and web participation.
D) incorporate real-time communications.

E) A) and C)
F) A) and B)

Correct Answer

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C

A financial incentive to encourage someone to make a purchase online can include each of the following except:


A) consumer promotion.
B) introductory price.
C) product personalization.
D) e-coupon.

E) None of the above
F) C) and D)

Correct Answer

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A mobile-optimized design seeks to allow individuals to easily locate merchandise on a webpage.

A) True
B) False

Correct Answer

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Offline channel integration is important because it aids in attracting and keeping customers.

A) True
B) False

Correct Answer

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Brand engagement for an e-commerce website can be obtained using each of the following except:


A) blogs.
B) feedback applications.
C) channel integration.
D) customer reviews.

E) All of the above
F) A) and D)

Correct Answer

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Content marketing consists of sending useful information to customers through either text messages or email.

A) True
B) False

Correct Answer

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Of the three methods of search engine optimization, the most effective is paid search ads.

A) True
B) False

Correct Answer

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False

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