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People who work at desk-jobs in the sales office and receive orders by phone, mail, or the Internet are called


A) field order takers.
B) virtual order takers.
C) virtual order getters.
D) inside order takers.
E) inside order getters.

F) B) and D)
G) None of the above

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Which of the following statements is true of personal selling?


A) Personal selling involves inexpensive forms of communication.
B) For personal selling to be effective, the sales and promotions department should operate independently.
C) Integrated marketing communications (IMC) tools are used in conjunction with personal selling to make it effective.
D) In an integrated marketing communications (IMC) program, personal selling is a substitute for other promotional-mix elements.
E) Personal selling is typically controlled by the advertising and promotions department.

F) A) and E)
G) None of the above

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At Little Corp., Rick works as an order taker while Dev works as a missionary sales rep.Sasha is the only creative seller in the firm.Which of the following is most likely to happen when Rick encounters a situation that involves a major purchase decision if they follow a typical personal-selling procedure?


A) Rick may attempt to close the sale himself only for this one time.
B) Rick may route the sale to Sasha.
C) Rick will make the decision himself as part of his responsibilities.
D) Rick may take the decision after consulting with Dev.

E) A) and D)
F) A) and C)

Correct Answer

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