Question 1

A standard feature of a modern Human Resource Information Systems (HRIS)is the use of relational databases,which store data in separate files that can be linked by common elements.

Accepted Answer

A) True 
 B)False

Question 2

While conducting an HRM audit,which of the following will serve as an important customer satisfaction measure in assessing the success of training programs conducted by HR?

Accepted Answer

A)   Percentage of employees participating in training programs per job family
B)   Percentage of employees receiving tuition refunds
C)   Per capita (average)  merit increases
D)   Training dollars per employee
E)   Quality of introduction or orientation programsF) B) and C)
G) D) and E)

Question 3

A learning culture creates the conditions in which managers:

Accepted Answer

A)   encourage experimentation.
B)   ensure rigidity.
C)   help sustain the status quo.
D)   encourage groupthink.
E)   demonstrate a high degree of risk aversion.F) None of the above
G) A) and E)

Question 4

Roger,an HR specialist at Maestro Inc.,claims that the department is running exceptionally well because of the HR dashboard.Progress and developments of various tasks are accessed easily using HRIS technology.Which of the following validates Roger's claim?

Accepted Answer

A)   Roger believes in using traditional methods rather than new age innovations.
B)   The HR dashboard can be accessed by employees with little training.
C)   The dashboard provides an easy-to-scan review of HR performance on a companywide basis.
D)   The HRIS receives frequent upgrades when there is a sudden increase in data storage.
E)   Roger has not taken into account that his team has helped in creating satisfying results.F) D) and E)
G) A) and C)

Question 5

Which of the following best defines decision support systems?

Accepted Answer

A)   It refers to computer software systems that allow managers to see how outcomes vary when assumptions or data are altered.
B)   It is a network of remote servers used to store reusable data.
C)   It is a network of systems that incorporates decision rules used by people who are considered to have expertise in a certain area.
D)   It refers to the set of topics on which a human resource information system collects and maintains information.
E)   It refers to online training and development materials that employees can access at their own convenience from anywhere around the world.F) C) and D)
G) B) and D)

Question 6

High-performance work systems are characterized by high employee turnover.

Accepted Answer

A) True 
 B)False

Question 7

_____ is a necessary condition of high performance because it contributes to good long-term relationships with employees,customers,and the public.

Accepted Answer

A)   Emotional behavior
B)   Ethical behavior
C)   Physical behavior
D)   Mental behavior
E)   Cognitive behaviorF) B) and E)
G) C) and D)

Question 8

James works at a publishing house.He is fond of his work and is a passionate team member.His colleagues show concern for him and his work,and he experiences a positive feeling about his work.In the context of job satisfaction,this feeling experienced by Vincent is known as _____.

Accepted Answer

A)   job altruism
B)   occupational intimacy
C)   work loyalty
D)   task obedience
E)   job complianceF) B) and D)
G) B) and C)

Question 9

Identify the advantage of a relational database.

Accepted Answer

A)   It facilitates the storage of employee information in a single, large file.
B)   It replicates the traditional method of filing employee data by name, a system that is strongly preferred by organizations worldwide.
C)   It helps HR staff in retrieving information about specific applicants.
D)   It helps people arrive at decisions that reflect expert knowledge.
E)   It is designed to exclusively meet the needs of the HR department.F) A) and E)
G) None of the above

Question 10

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Accepted Answer

A)   primarily individual contributors
B)   enthusiastic about knowledge sharing
C)   averse to risk taking
D)   averse to experimentation
E)   averse to taking initiativesF) A) and B)
G) C) and D)

Question 11

Ronaldo,the general manager of RipnRoll Furniture,believes that each employee must thoroughly understand the goals of the organization.He understands that adhering to the vision and mission of the organization will help increase employee satisfaction and will also result in improved employee performance.Which of the following strengthens Ronaldo's belief?

Accepted Answer

A)   The vision and mission of the organization are ethical.
B)   Understanding the organization's goals helps employees improve their performance.
C)   Employee performance can be enhanced by keeping costs under control.
D)   Ronaldo has too many expectations of his employees.
E)   The organization's goals constantly change.F) C) and D)
G) None of the above

Question 12

For an organization's human resource division,"customers" are the organization's top management.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Accepted Answer

A)   High employee turnover
B)   Critical, systematic thinking
C)   Disruptive, intermittent learning
D)   Organizational change
E)   Organizational anarchyF) C) and D)
G) B) and D)

Question 14

People experience occupational intimacy when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Accepted Answer

A) True 
 B)False

Question 15

What is the perception about training in a learning organization?

Accepted Answer

A)   It is treated as a superfluous corporate ritual.
B)   It is viewed as an investment in the organization's human resources.
C)   It is considered as the only driver of continued growth and sustainability.
D)   It is deemed as the primary means of retaining good employees.
E)   It is regarded as a tool to minimize organizational anarchy.F) All of the above
G) A) and B)

Question 16

High-performance organizations do not need selection methods that identify more than technical skills.

Accepted Answer

A) True 
 B)False

Question 17

Describe an HR dashboard.

Accepted Answer

One of the most creative developments in...

Question 18

For empowerment to succeed,managers should:

Accepted Answer

A)   micromanage their teams and delegate as much work as possible.
B)   ensure that communication flows top down from senior management.
C)   help their teams ensure that communication flows in both directions.
D)   hold frequent meetings to constantly supervise the progress of the team.
E)   ensure that a team shares information only after it receives approval.F) B) and E)
G) A) and E)

Question 19

Colin Bleuze,the new CEO of Silver Star,claims that work equals life for him.He believes that when one learns to love his or her job,it will result in job satisfaction.He provides employees with the best amenities the firm can afford,such as a sports center,a health clinic,and other facilities.The results are clear: reduced absenteeism,increased productivity,and an interactive social culture.Which of the following is most likely to cause conflict and dissatisfaction in the work that the employees engage in at Silver Star?

Accepted Answer

A)   The employees feel that such amenities are to be enjoyed outside of work.
B)   The employees are given tasks that vary significantly from their job descriptions.
C)   The employees demand fewer working hours or more pay.
D)   Silver Star's major competitor is changing its organizational structure.
E)   Other companies are trying to replicate Silver Star's approach to employee engagement.F) All of the above
G) B) and E)

Question 20

A media company gives its employees monetary bonuses at the end of the company's fiscal year based on employees' contribution to the firm's financial success.This is a method of:

Accepted Answer

A)   including employees in organizational planning.
B)   disassociating compensation from performance measures.
C)   disseminating organizational learning.
D)   increasing employee participation in strategic decision making.
E)   linking compensation to performance measures.F) B) and D)
G) A) and B)

Exam 9: Creating and Maintaining High-Performance Organizations

Roger,an HR specialist at Maestro Inc.,claims that the department is running exceptionally well because of the HR dashboard.Progress and developments of various tasks are accessed easily using HRIS technology.Which of the following validates Roger's claim?

Correct Answer
verified

James works at a publishing house.He is fond of his work and is a passionate team member.His colleagues show concern for him and his work,and he experiences a positive feeling about his work.In the context of job satisfaction,this feeling experienced by Vincent is known as _____.

Correct Answer
verified

A standard feature of a modern Human Resource Information Systems (HRIS)is the use of relational databases,which store data in separate files that can be linked by common elements.

Correct Answer
verified

People experience occupational intimacy when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Correct Answer
verified

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Correct Answer
verified

What is the perception about training in a learning organization?

Correct Answer
verified

A learning culture creates the conditions in which managers:

Correct Answer
verified

Identify the advantage of a relational database.

Correct Answer
verified

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Correct Answer
verified

For empowerment to succeed,managers should:

Correct Answer
verified

Which of the following best defines decision support systems?

Correct Answer
verified

_____ is a necessary condition of high performance because it contributes to good long-term relationships with employees,customers,and the public.

Correct Answer
verified

High-performance work systems are characterized by high employee turnover.

Correct Answer
verified

Correct Answer
verified

A media company gives its employees monetary bonuses at the end of the company's fiscal year based on employees' contribution to the firm's financial success.This is a method of:

Correct Answer
verified

Correct Answer
verified

For an organization's human resource division,"customers" are the organization's top management.

Correct Answer
verified

High-performance organizations do not need selection methods that identify more than technical skills.

Correct Answer
verified

While conducting an HRM audit,which of the following will serve as an important customer satisfaction measure in assessing the success of training programs conducted by HR?

Correct Answer
verified

Describe an HR dashboard.

Correct Answer
verified
One of the most creative developments in...
View Answer

Exam 9: Creating and Maintaining High-Performance Organizations

Roger,an HR specialist at Maestro Inc.,claims that the department is running exceptionally well because of the HR dashboard.Progress and developments of various tasks are accessed easily using HRIS technology.Which of the following validates Roger's claim?

Correct AnswerverifiedShow Answer

James works at a publishing house.He is fond of his work and is a passionate team member.His colleagues show concern for him and his work,and he experiences a positive feeling about his work.In the context of job satisfaction,this feeling experienced by Vincent is known as _____.

Correct AnswerverifiedShow Answer

A standard feature of a modern Human Resource Information Systems (HRIS)is the use of relational databases,which store data in separate files that can be linked by common elements.

Correct AnswerverifiedShow Answer

People experience occupational intimacy when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Correct AnswerverifiedShow Answer

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Correct AnswerverifiedShow Answer

What is the perception about training in a learning organization?

Correct AnswerverifiedShow Answer

A learning culture creates the conditions in which managers:

Correct AnswerverifiedShow Answer

Identify the advantage of a relational database.

Correct AnswerverifiedShow Answer

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Correct AnswerverifiedShow Answer

For empowerment to succeed,managers should:

Correct AnswerverifiedShow Answer

Which of the following best defines decision support systems?

Correct AnswerverifiedShow Answer

_____ is a necessary condition of high performance because it contributes to good long-term relationships with employees,customers,and the public.

Correct AnswerverifiedShow Answer

High-performance work systems are characterized by high employee turnover.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A media company gives its employees monetary bonuses at the end of the company's fiscal year based on employees' contribution to the firm's financial success.This is a method of:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

For an organization's human resource division,"customers" are the organization's top management.

Correct AnswerverifiedShow Answer

High-performance organizations do not need selection methods that identify more than technical skills.

Correct AnswerverifiedShow Answer

While conducting an HRM audit,which of the following will serve as an important customer satisfaction measure in assessing the success of training programs conducted by HR?

Correct AnswerverifiedShow Answer

Describe an HR dashboard.

Correct AnswerverifiedOne of the most creative developments in...View AnswerShow Answer

Correct Answer
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verified
One of the most creative developments in...
View Answer