Question 1

Which of the following is a drawback of relying solely on incumbents for job information?

Accepted Answer

A)   They lack in-depth knowledge of the tasks and duties of the job.
B)   They have little information about actual time spent performing job tasks.
C)   They may have an incentive to exaggerate what they do.
D)   They are less accurate in reporting safety-related risk factors.
E)   They are less familiar with the standard operating procedures involved in the job.F) None of the above
G) All of the above

Question 2

Helen Taylor works 10 hours a day for 4 days a week,while her colleagues work 8 hours a day for 5 days a week.Helen is utilizing a flexible work schedule option known as _____.

Accepted Answer

A)   the zero-hour contract
B)   the compressed workweek
C)   the flexible workweek
D)   retroactive overtime
E)   teleworkF) A) and B)
G) A) and C)

Question 3

In the Job Characteristics Model,task significance defines the degree to which a job requires completing a "whole" piece of work from beginning to end.

Accepted Answer

A) True 
 B)False

Question 4

In the Job Characteristics Model,task identity is defined as the _____.

Accepted Answer

A)   extent to which a job requires a variety of skills to carry out the tasks involved
B)   degree to which the job allows an individual to make decisions about the way the work will be carried out
C)   the extent to which a person receives clear information about performance effectiveness from the work itself
D)   degree to which a job requires completing a "whole" piece of work from beginning to end
E)   extent to which the job has an important impact on the lives of other peopleF) All of the above
G) A) and B)

Question 5

Which of the following is true about knowledge,skills,abilities,and other characteristics (KSAOs) that are required for a job?

Accepted Answer

A)   They are characteristics about the work to be performed, rather than the person on the job.
B)   They are primarily used in job descriptions, rather than in job specifications.
C)   They play an important role in interviews and selection decisions.
D)   They are directly observable in operation and provide a clear basis for selection.
E)   In developing job specifications, any one of the elements of KSAOs must be considered.F) A) and C)
G) B) and D) C

Question 6

Within the Job Characteristics Model,_____ refers to the job characteristic that reflects the degree to which the job allows an individual to make decisions about the way the work is carried out.

Accepted Answer

A)   task knowledge
B)   task ability
C)   skill variety
D)   autonomy
E)   feedbackF) A) and C)
G) C) and E) D

Question 7

The Position Analysis Questionnaire (PAQ)is meant to be completed by job incumbents.

Accepted Answer

A) True 
 B)False

Question 8

The process of getting detailed information about jobs is known as _____.

Accepted Answer

A)   job analysis
B)   job definition
C)   job training
D)   job swapping
E)   job rotationF) A) and E)
G) B) and C)

Question 9

Job sharing is a work option in which several relatively simple jobs are combined to form a job with a wider range of tasks.

Accepted Answer

A) True 
 B)False

Question 10

One method to simplify a job's mental demands is to limit the amount of memorization required for the job.

Accepted Answer

A) True 
 B)False

Question 11

Outline the steps in a work flow analysis.

Accepted Answer

Work flow analysis has three major steps...

Question 12

Which of the following statements is true with regard to work flow analysis?

Accepted Answer

A)   Information cannot be considered to be an input as it is not tangible.
B)   All outputs must be strictly measured in terms of the sole criterion of quantity.
C)   Quality standards are not a key criterion in the process of work flow analysis.
D)   Outputs may be tangible or intangible products of different work processes.
E)   Inputs and outputs are the two stages that represent the complete work flow cycle.F) None of the above
G) A) and D) D

Question 13

Job design is the process of defining how work will be performed and what tasks will be required in a given job.

Accepted Answer

A) True 
 B)False

Question 14

Jobs that involve teamwork or broad responsibility tend to require a structure based on functions.

Accepted Answer

A) True 
 B)False

Question 15

Briefly describe the Position Analysis Questionnaire (PAQ).What the advantages and disadvantages of using the PAQ as source of job information?

Accepted Answer

One of the broadest and best-researched ...

Question 16

Applying industrial engineering to a job essentially increases its complexity.

Accepted Answer

A) True 
 B)False

Question 17

Philip Matteo,a regional branch manager for a leading automobile company in the U.S.,decides to design a manufacturing job based on the principles of industrial engineering.Following its successful implementation which of the following outcomes should he expect?

Accepted Answer

A)   Increased efficiency
B)   Increased complexity
C)   Decreased repetitiveness
D)   Increased skill requirements
E)   Decreased specializationF) B) and D)
G) A) and E)

Question 18

What is the goal of ergonomics?

Accepted Answer

A)   Empowering the employees by giving them decision-making authority
B)   Reducing the physical strain on employees performing the job
C)   Reducing the number of reporting relationships in the job
D)   Enlarging jobs by moving employees among several different jobs
E)   Increasing the job's mental demandsF) A) and E)
G) C) and D)

Question 19

According to Herzberg's two-factor theory,which of the following factors would motivate individuals the most?

Accepted Answer

A)   Meaningfulness of a job
B)   Fringe benefits in the job
C)   Share in company stock
D)   Salary and allowances
E)   Periodic bonusesF) A) and E)
G) B) and C)

Question 20

The primary goal of ergonomics is to reduce the information-processing requirements of a job.

Accepted Answer

A) True 
 B)False

Exam 4: Analyzing Work and Designing Jobs

Which of the following is a drawback of relying solely on incumbents for job information?

Correct AnswerverifiedShow Answer

Helen Taylor works 10 hours a day for 4 days a week,while her colleagues work 8 hours a day for 5 days a week.Helen is utilizing a flexible work schedule option known as _____.

Correct AnswerverifiedShow Answer

In the Job Characteristics Model,task significance defines the degree to which a job requires completing a "whole" piece of work from beginning to end.

Correct AnswerverifiedShow Answer

In the Job Characteristics Model,task identity is defined as the _____.

Correct AnswerverifiedShow Answer

Which of the following is true about knowledge,skills,abilities,and other characteristics (KSAOs) that are required for a job?

Correct AnswerverifiedC

Within the Job Characteristics Model,_____ refers to the job characteristic that reflects the degree to which the job allows an individual to make decisions about the way the work is carried out.

Correct AnswerverifiedD

The Position Analysis Questionnaire (PAQ)is meant to be completed by job incumbents.

Correct AnswerverifiedShow Answer

The process of getting detailed information about jobs is known as _____.

Correct AnswerverifiedShow Answer

Job sharing is a work option in which several relatively simple jobs are combined to form a job with a wider range of tasks.

Correct AnswerverifiedShow Answer

One method to simplify a job's mental demands is to limit the amount of memorization required for the job.

Correct AnswerverifiedShow Answer

Outline the steps in a work flow analysis.

Correct AnswerverifiedWork flow analysis has three major steps...View AnswerShow Answer

Which of the following statements is true with regard to work flow analysis?

Correct AnswerverifiedD

Job design is the process of defining how work will be performed and what tasks will be required in a given job.

Correct AnswerverifiedShow Answer

Jobs that involve teamwork or broad responsibility tend to require a structure based on functions.

Correct AnswerverifiedShow Answer

Briefly describe the Position Analysis Questionnaire (PAQ).What the advantages and disadvantages of using the PAQ as source of job information?

Correct AnswerverifiedOne of the broadest and best-researched ...View AnswerShow Answer

Applying industrial engineering to a job essentially increases its complexity.

Correct AnswerverifiedShow Answer

Philip Matteo,a regional branch manager for a leading automobile company in the U.S.,decides to design a manufacturing job based on the principles of industrial engineering.Following its successful implementation which of the following outcomes should he expect?

Correct AnswerverifiedShow Answer

What is the goal of ergonomics?

Correct AnswerverifiedShow Answer

According to Herzberg's two-factor theory,which of the following factors would motivate individuals the most?

Correct AnswerverifiedShow Answer

The primary goal of ergonomics is to reduce the information-processing requirements of a job.

Correct AnswerverifiedShow Answer

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C

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D

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Work flow analysis has three major steps...
View Answer

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D

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One of the broadest and best-researched ...
View Answer

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