Question 1

A(n)  ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business.

Accepted Answer

A)   TPS
B)   DSS
C)   automatic reporting system
D)   MIS
E)   enterprise systemF) B) and E)
G) A) and E)

Question 2

An MIS typically uses data supplied by a TPS.

Accepted Answer

A) True 
 B)False

Question 3

How can a good CRM system increase profits for a company?

Accepted Answer

Customer relationship management uses in...

Question 4

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

Accepted Answer

A)   e-commerce.
B)   e-business.
C)   enterprise applications.
D)   MIS.
E)   KWM.F) A) and E)
G) D) and E)

Question 5

In a firm hierarchy, responsibility and accountability is concentrated at the top.

Accepted Answer

A) True 
 B)False

Question 6

The role of the information systems department in a company is solely to support the needs of other groups as determined by senior managers. Explain why you agree or disagree with this statement.

Accepted Answer

Answers will vary, but should include an...

Question 7

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

Accepted Answer

A)   ESS
B)   TPS
C)   MIS
D)   DSS
E)   CRMF) C) and D)
G) A) and E)

Question 8

Which of the following types of systems could be used to enable different firms to work collaboratively on a product?

Accepted Answer

A)   Intranet
B)   Extranet
C)   KMS
D)   CRM
E)   DSSF) A) and E)
G) B) and C)

Question 9

A wiki is a type of collaborative:

Accepted Answer

A)   social network.
B)   blogging.
C)   virtual world.
D)   website.
E)   MIS.F) C) and D)
G) None of the above

Question 10

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

Accepted Answer

A)   ESS
B)   TPS
C)   MIS
D)   DSS
E)   KWMF) B) and D)
G) D) and E)

Question 11

Which of the following Google tools allows people to engage in group video chat?

Accepted Answer

A)   Google Drive
B)   Google Docs
C)   Google Apps for Business
D)   Google Circles
E)   Google HangoutsF) A) and B)
G) C) and D)

Question 12

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.

Accepted Answer

A)   bimodal
B)   colocated
C)   synchronous
D)   spontaneous
E)   asynchronousF) B) and C)
G) D) and E)

Question 13

Information systems found in nonprofit organizations are typically very similar to those found in private industry.

Accepted Answer

A) True 
 B)False

Question 14

ESSs are designed to serve the middle management of the organization.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following can typically access a company's intranet?

Accepted Answer

A)   The general public
B)   The firm's employees
C)   The firm's customers
D)   The firm's suppliers
E)   The firm's outside contractorsF) A) and E)
G) All of the above

Question 16

Which of the following statements is not true about collaboration in a business setting?

Accepted Answer

A)   Collaboration may be a short-lived activity, lasting just a few minutes.
B)   Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.
C)   Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure.
D)   The evidence of the business benefits of collaboration is largely anecdotal.
E)   Special types of information systems are available to support collaboration.F) All of the above
G) A) and D)

Question 17

Key forces in a business's immediate environment include:

Accepted Answer

A)   stockholders.
B)   technological innovations.
C)   economic conditions.
D)   politic conditions.
E)   global events.F) A) and E)
G) C) and D)

Question 18

Business processes that impede organizational responsiveness are a source of competitive strength for a company.

Accepted Answer

A) True 
 B)False

Question 19

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

Accepted Answer

A)   Collaborative distribution
B)   Supply chain management
C)   Reverse logistics
D)   Enterprise planning
E)   Digital dashboardF) D) and E)
G) B) and E)

Question 20

________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.

Accepted Answer

A)   Telepresence
B)   Virtual reality
C)   Screen sharing
D)   Mind mapping
E)   Virtual worldF) B) and C)
G) C) and E)

Exam 2: Global E-Business and Collaboration

Which of the following can typically access a company's intranet?

Correct AnswerverifiedShow Answer

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

Correct AnswerverifiedShow Answer

Which of the following types of systems could be used to enable different firms to work collaboratively on a product?

Correct AnswerverifiedShow Answer

In a firm hierarchy, responsibility and accountability is concentrated at the top.

Correct AnswerverifiedShow Answer

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

Correct AnswerverifiedShow Answer

The role of the information systems department in a company is solely to support the needs of other groups as determined by senior managers. Explain why you agree or disagree with this statement.

Correct AnswerverifiedAnswers will vary, but should include an...View AnswerShow Answer

Key forces in a business's immediate environment include:

Correct AnswerverifiedShow Answer

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

Correct AnswerverifiedShow Answer

ESSs are designed to serve the middle management of the organization.

Correct AnswerverifiedShow Answer

Business processes that impede organizational responsiveness are a source of competitive strength for a company.

Correct AnswerverifiedShow Answer

How can a good CRM system increase profits for a company?

Correct AnswerverifiedCustomer relationship management uses in...View AnswerShow Answer

Which of the following Google tools allows people to engage in group video chat?

Correct AnswerverifiedShow Answer

Which of the following statements is not true about collaboration in a business setting?

Correct AnswerverifiedShow Answer

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business.

Correct AnswerverifiedShow Answer

Information systems found in nonprofit organizations are typically very similar to those found in private industry.

Correct AnswerverifiedShow Answer

A wiki is a type of collaborative:

Correct AnswerverifiedShow Answer

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

Correct AnswerverifiedShow Answer

An MIS typically uses data supplied by a TPS.

Correct AnswerverifiedShow Answer

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.

Correct AnswerverifiedShow Answer

________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.

Correct AnswerverifiedShow Answer

Correct Answer
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Answers will vary, but should include an...
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Correct Answer
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Customer relationship management uses in...
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