Question 1

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

Accepted Answer

A)   going skiing with friends
B)   playing videogames with his friends
C)   going out to dinner with his friends
D)   going to a party at his friend's house
E)   having his card club over for dinner at his houseF) A) and D)
G) None of the above

Question 2

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Accepted Answer

A)   It is a very strong feeling.
B)   It is brought about by a specific event.
C)   It has a lengthy duration.
D)   It is a positive feeling.
E)   It is expressed on his face.F) A) and C)
G) B) and C) C

Question 3

Which of the following statements is true regarding the degree to which people experience emotions across cultures?

Accepted Answer

A)   The degree to which people experience emotions is independent of culture.
B)   People in China report experiencing more positive and negative emotions as compared to people in other cultures.
C)   U.S. workers, on average, report more positive and fewer negative emotions than their Chinese counterparts.
D)   The emotions experienced by people in China are more intense as compared to emotions experienced by people in other cultures.
E)   Compared with Mainland Chinese, Taiwanese employees report fewer positive and more negative emotions than their Chinese counterparts.F) All of the above
G) A) and B)

Question 4

Which of the following terms best describes feelings that tend to be less intense than emotions?

Accepted Answer

A)   affect
B)   cognition
C)   moods
D)   thoughts
E)   reactionsF) B) and E)
G) A) and D)

Question 5

Research shows surface acting is more stressful to employees than deep acting.

Accepted Answer

A) True 
 B)False

Question 6

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Accepted Answer

A) True 
 B)False

Question 7

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

Accepted Answer

A)   emotional contagion
B)   positivity offset
C)   cognitive dissonance
D)   framing effect
E)   bandwagon effectF) A) and B)
G) All of the above

Question 8

Which of the following statements is true regarding moods?

Accepted Answer

A)   Emotions are less intense feelings than moods.
B)   Emotions last longer than moods.
C)   As compared to emotions, moods are more action oriented in nature.
D)   Emotions are more cognitive in nature.
E)   Moods are generally not indicated by distinct facial expressions.F) A) and C)
G) B) and D)

Question 9

Some researchers doubt the existence of emotional intelligence (EI) . Which of the following is an argument they use against it?

Accepted Answer

A)   EI assumes that decisions made emotively are superior to those made dispassionately.
B)   EI is not related to personality or intelligence.
C)   The tests used to measure EI are too simplistic in what they define as right and wrong answers.
D)   The concept of EI is so broad and variegated as to render it effectively meaningless.
E)   People with high EI appear to be high performers in the eyes of others rather than in reality.F) A) and E)
G) B) and E) D

Question 10

On which day of the week does negative affect tend to be the highest?

Accepted Answer

A)   Sundays
B)   Mondays
C)   Tuesdays
D)   Wednesdays
E)   ThursdaysF) None of the above
G) B) and C)

Question 11

Julie smiles and is polite to a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

Accepted Answer

A)   negative affect
B)   emotional dissonance
C)   affect intensity
D)   positive affect
E)   positivity offsetF) None of the above
G) A) and E)

Question 12

Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger?

Accepted Answer

A)   an affect
B)   a thought
C)   a mood
D)   an emotion
E)   a mental processF) C) and D)
G) D) and E)

Question 13

Which of the following statements is true regarding the sources of moods and emotions?

Accepted Answer

A)   Moods and emotions are independent of the personality of the individuals.
B)   Sleep quality affects mood.
C)   The weather strongly affects moods.
D)   As we grow older, we experience more negative emotions.
E)   People tend to be in there best moods on Sundays.F) B) and D)
G) B) and C)

Question 14

Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half for lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. Which of the following is most likely to be the best way for Ismael to spend his lunch hour?

Accepted Answer

A)   He should prepare his sales pitch data and graphics on the computer.
B)   He should practice his sales pitch orally with a co-worker.
C)   He should go through the past sales orders placed by this client in order to better understand her requirements.
D)   He should rest and relax before the presentation.
E)   He should ask his boss to help him prepare the presentation.F) All of the above
G) A) and E)

Question 15

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

Accepted Answer

A)   sleep quality that Jo had the night before
B)   the amount Jo exercised on that day
C)   Jo's age
D)   Jo's gender
E)   the weather on the day of the interviewF) A) and D)
G) All of the above

Question 16

Which of the following is the term used for the strength with which individuals experience emotion?

Accepted Answer

A)   emotional dissonance
B)   affect intensity
C)   emotional labor
D)   positivity offset
E)   emotional intelligenceF) A) and E)
G) B) and E)

Question 17

What effect do stressful events typically have on mood?

Accepted Answer

A)   short term positive
B)   long term positive
C)   short term positive but long term negative
D)   negative
E)   positiveF) B) and C)
G) A) and E)

Question 18

Which of the following statements is true regarding emotional intelligence (EI) ?

Accepted Answer

A)   Evidence suggests that a person's performance on the job is independent of her EI.
B)   Evidence suggests that EI is not genetically influenced.
C)   EI is related to a person's ability to detect emotions in others.
D)   EI can be measured easily.
E)   EI is a simple straightforward concept.F) C) and E)
G) B) and E)

Question 19

________ is a pure marker of low positive affect.

Accepted Answer

A)   Stress
B)   Relaxation
C)   Boredom
D)   Tranquility
E)   AnxietyF) A) and D)
G) A) and E) C

Question 20

Moods are more action oriented in nature than emotions.

Accepted Answer

A) True 
 B)False

Exam 3: Emotions and Moods

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

Correct Answer
verified

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Correct Answer
verified
C

Which of the following statements is true regarding the degree to which people experience emotions across cultures?

Correct Answer
verified

Which of the following terms best describes feelings that tend to be less intense than emotions?

Correct Answer
verified

Research shows surface acting is more stressful to employees than deep acting.

Correct Answer
verified

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Correct Answer
verified

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

Correct Answer
verified

Which of the following statements is true regarding moods?

Correct Answer
verified

Some researchers doubt the existence of emotional intelligence (EI) . Which of the following is an argument they use against it?

Correct Answer
verified
D

On which day of the week does negative affect tend to be the highest?

Correct Answer
verified

Julie smiles and is polite to a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

Correct Answer
verified

Correct Answer
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Which of the following statements is true regarding the sources of moods and emotions?

Correct Answer
verified

Correct Answer
verified

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

Correct Answer
verified

Which of the following is the term used for the strength with which individuals experience emotion?

Correct Answer
verified

What effect do stressful events typically have on mood?

Correct Answer
verified

Which of the following statements is true regarding emotional intelligence (EI) ?

Correct Answer
verified

________ is a pure marker of low positive affect.

Correct Answer
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C

Moods are more action oriented in nature than emotions.

Correct Answer
verified

Exam 3: Emotions and Moods

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

Correct AnswerverifiedShow Answer

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Correct AnswerverifiedC

Which of the following statements is true regarding the degree to which people experience emotions across cultures?

Correct AnswerverifiedShow Answer

Which of the following terms best describes feelings that tend to be less intense than emotions?

Correct AnswerverifiedShow Answer

Research shows surface acting is more stressful to employees than deep acting.

Correct AnswerverifiedShow Answer

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Correct AnswerverifiedShow Answer

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding moods?

Correct AnswerverifiedShow Answer

Some researchers doubt the existence of emotional intelligence (EI) . Which of the following is an argument they use against it?

Correct AnswerverifiedD

On which day of the week does negative affect tend to be the highest?

Correct AnswerverifiedShow Answer

Julie smiles and is polite to a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding the sources of moods and emotions?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

Correct AnswerverifiedShow Answer

Which of the following is the term used for the strength with which individuals experience emotion?

Correct AnswerverifiedShow Answer

What effect do stressful events typically have on mood?

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding emotional intelligence (EI) ?

Correct AnswerverifiedShow Answer

________ is a pure marker of low positive affect.

Correct AnswerverifiedC

Moods are more action oriented in nature than emotions.

Correct AnswerverifiedShow Answer

Correct Answer
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C

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D

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C

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