Question 1

The arbitration-mediation approach had led to voluntary agreements in a greater percentage of situations than the more common mediation-arbitration approach.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an effective way to manage organizational conflict?

Accepted Answer

A)  consensus decision making
B)  change the team composition to have more diversity
C)  create a common opposing force
D)  eliminate hierarchyE) None of the above
F) B) and D)

Question 3

Which of the following is the first phase of the negotiation process?

Accepted Answer

A)  investigation
B)  presentation
C)  determining BATNA
D)  bargainingE) A) and B)
F) B) and D)

Question 4

Alemeda has just been hired by an aluminum maker to negotiate supply agreements between the aluminum firm and various international companies.What are some cultural issues that Alemeda should keep in mind as she begins negotiations?

Accepted Answer

Alemeda should recognize that some cultu...

Question 5

The ____________ negotiation strategy looks for ways for the two parties to integrate goals under a larger umbrella.

Accepted Answer

The answer of The ____________ negotiation strategy looks for ways...

Question 6

Conflict can result in both positive and negative outcomes.

Accepted Answer

A) True 
 B)False

Question 7

The competition conflict handling style

Accepted Answer

A)  is a middle ground style.
B)  is uncooperative and unassertive.
C)  is cooperative and unassertive.
D)  is highly assertive but low on cooperation.E) A) and C)
F) None of the above

Question 8

Conflict management and negotiation tactics are art,not skills,and are very difficult to learn.

Accepted Answer

A) True 
 B)False

Question 9

*Which of these is NOT a way to stimulate productive conflict?

Accepted Answer

A)  ask someone on the team to play devil's advocate and offer alternate ideas
B)  create a competition between teams
C)  allow team members to come up with their own ideas and allow for some ambiguity in the process
D)  be sure to critique or reprimand any solutions that do not agree with the team leader'sE) A) and C)
F) B) and C)

Question 10

*Amazon's company culture favors _____ above all else.

Accepted Answer

A)  cross-team communication
B)  intensity
C)  friendliness
D)  angerE) B) and C)
F) A) and D)

Question 11

During which phase of the negotiation process does an individual assemble the information gathered in such a manner that his position is supported?

Accepted Answer

A)  investigation
B)  determining the BATNA
C)  bargaining
D)  presentationE) B) and C)
F) A) and C)

Question 12

In negotiations,Japanese negotiators tend to draw information from what is said as well as what is not said.

Accepted Answer

A) True 
 B)False

Question 13

Bank tellers are at a higher risk of workplace violence than many other occupations.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a high-risk situation where your job might be at risk for workplace violence?

Accepted Answer

A)  supervising others
B)  denying requests made by others
C)  caring for others
D)  all of the aboveE) A) and D)
F) A) and C)

Question 15

Research shows that when confronted with a conflict situation,subordinates are most likely to use which of the following conflict handling styles?

Accepted Answer

A)  compromising
B)  forcing
C)  "devil's advocate"
D)  competingE) B) and C)
F) A) and D)

Question 16

The accommodation conflict handling style is

Accepted Answer

A)  cooperative and unassertive.
B)  uncooperative and unassertive.
C)  cooperative and assertive.
D)  uncooperative and assertive.E) C) and D)
F) All of the above

Question 17

An individual who deals with conflict by saying,"Maybe we can both agree to give in a little," has an accommodating conflict handling style.

Accepted Answer

A) True 
 B)False

Question 18

If there is conflict between two members of a team and the underlying reason for the conflict is personality differences,what is a viable way of managing the organizational conflict?

Accepted Answer

A)  Change the structure of the organization.
B)  Focus attention on a common enemy of the two clashing team members.
C)  Take a majority vote on which individual is causing more issues on the team.
D)  Change the composition of the team by separating the individuals at odds.E) B) and C)
F) A) and D)

Question 19

The first place to begin the investigation phase of negotiation is to look at yourself.

Accepted Answer

A) True 
 B)False

Question 20

If your negotiating counterpart feels you are unfair or dishonest,he or she is less likely to make concessions.

Accepted Answer

A) True 
 B)False

Exam 10: Conflict and Negotiations

Bank tellers are at a higher risk of workplace violence than many other occupations.

Correct AnswerverifiedShow Answer

During which phase of the negotiation process does an individual assemble the information gathered in such a manner that his position is supported?

Correct AnswerverifiedShow Answer

Conflict can result in both positive and negative outcomes.

Correct AnswerverifiedShow Answer

If there is conflict between two members of a team and the underlying reason for the conflict is personality differences,what is a viable way of managing the organizational conflict?

Correct AnswerverifiedShow Answer

*Amazon's company culture favors _____ above all else.

Correct AnswerverifiedShow Answer

An individual who deals with conflict by saying,"Maybe we can both agree to give in a little," has an accommodating conflict handling style.

Correct AnswerverifiedShow Answer

The arbitration-mediation approach had led to voluntary agreements in a greater percentage of situations than the more common mediation-arbitration approach.

Correct AnswerverifiedShow Answer

Which of the following is the first phase of the negotiation process?

Correct AnswerverifiedShow Answer

Research shows that when confronted with a conflict situation,subordinates are most likely to use which of the following conflict handling styles?

Correct AnswerverifiedShow Answer

The first place to begin the investigation phase of negotiation is to look at yourself.

Correct AnswerverifiedShow Answer

The competition conflict handling style

Correct AnswerverifiedShow Answer

The accommodation conflict handling style is

Correct AnswerverifiedShow Answer

Conflict management and negotiation tactics are art,not skills,and are very difficult to learn.

Correct AnswerverifiedShow Answer

Which of the following is an effective way to manage organizational conflict?

Correct AnswerverifiedShow Answer

The ____________ negotiation strategy looks for ways for the two parties to integrate goals under a larger umbrella.

Correct AnswerverifiedShow Answer

Which of the following is a high-risk situation where your job might be at risk for workplace violence?

Correct AnswerverifiedShow Answer

*Which of these is NOT a way to stimulate productive conflict?

Correct AnswerverifiedShow Answer

Alemeda has just been hired by an aluminum maker to negotiate supply agreements between the aluminum firm and various international companies.What are some cultural issues that Alemeda should keep in mind as she begins negotiations?

Correct AnswerverifiedAlemeda should recognize that some cultu...View AnswerShow Answer

If your negotiating counterpart feels you are unfair or dishonest,he or she is less likely to make concessions.

Correct AnswerverifiedShow Answer

In negotiations,Japanese negotiators tend to draw information from what is said as well as what is not said.

Correct AnswerverifiedShow Answer

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Alemeda should recognize that some cultu...
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